OWNER AND DATA CONTROLLER
Anchor Tutors Ltd.
Address: Unit 105, Camberwell Business Centre, 99-103 Lomond Grove, London, SE5 7HN
Phone: 07759 085311
WHO WE ARE
We at Anchor Tutors Ltd. respect your concerns about privacy. This Privacy Notice applies to Personal Data obtained by us through our website. ‘Personal Data’ means any information relating to you in identified or identifiable form.
The Notice describes the types of Personal Data we obtain about our customers, how we use and store the Personal Data and with whom we share it. We also describe the measures we take to protect the security of Personal Data and how you can contact us about our privacy practices. Anchor Tutors Ltd. is compliant with the General Data Protection Regulation (GDPR) of 2018.
Our website address is: https://anchortutors.uk/
WHAT PERSONAL DATA WE COLLECT, HOW AND WHY WE COLLECT IT
Under the General Data Protection Regulation (GDPR) we are only able to process Personal Data where we have a valid reason to do so. The lawful bases we rely on for processing this information are: where we are required to do so to fulfil our contractual obligations to you, or where you have provided your consent for us to do so. You are able to remove your consent at any time. You can do this by contacting us through our website or on the details provided above.
The types of Personal Data that we collect through our website, by itself or through third parties, include: cookies; usage data, and data communicated while using the service. Further details on the types of Personal Data collected are given below.
We store user input data sent by you through the contact forms on this website, along with metadata about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Our contact forms are managed through a trusted third party Customer Relations Manager called TutorCruncher. You can find further information on TutorCruncher’s functions in the below section on third party apps used by this site.
Registration and student details (for Clients)
This includes details such as your name, email address, address, telephone number, your child’s name, your child’s school year and your child’s educational background.
Payment details (for Clients)
As part of the sign-up process clients may enter card details or direct debit details. To ensure these details are securely held, we work with industry leaders Stripe and GoCardless for the processing of card and direct debit payments.
Details (for Tutors)
Name, telephone number, email address, details of relevant teaching / tutoring experience, qualifications check, identity check, and DBS related information. We may also store your bank details for the purpose of making payments to you for work done through Anchor Tutors.
Cookies & Usage Data
You may prefer to completely disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website, which offers guidance for all modern browsers.
Facebook and Cookies
Facebook cookies will apply if you have a Facebook account, use the Facebook Products, including those on our website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to you and to understand the information that we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.
More detailed information can be found here : https://www.facebook.com/policies/cookies/
Google Analytics (Google Ireland Limited)
This website uses Google Analytics to help report on the performance of the website. Google Analytics is a web analysis service provided by Google Ireland Limited. Analytics services may collect information such as your IP address, the website from which you visited us, or the type of device you used. You can opt out of the use of Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on.
WHAT WE DO WITH YOUR INFORMATION
We use a contact form to manage enquiries and submissions via our website. Your Personal Data may also be used for other purposes as laid out in this document, including to fulfil tutoring requests, meet our contractual obligations, for record-keeping, to process job applications, send communications, handle payments, and deliver a high-quality service to our clients and tutors.
HOW WE SHARE INFORMATION WITH THIRD PARTIES
After you have registered with us as a client, we share the general requirements of your assignment on an anonymous basis with our tutor pool, so that relevant tutors can apply for the job. If a tutor applies for a job, we may send you a link to that tutor’s profile. If you wish to proceed, we pass on the required registration details to the tutor, so that the tutor can contact you to arrange lessons and prepare for the assignment.
Other than sharing information as outlined in this policy, we will keep your personal information confidential within Anchor Tutors and not pass it on to any third parties without your prior consent, save for the trusted applications we use to provide our service (listed below) or unless we are required to do so by law.
The information that you provide to us forms the basis of a tutor profile. This can include information such as: a photograph, subjects that you teach, your teaching experience, personal biography, your teaching approach, and any testimonials. This profile will be published on our site only if you have ticked the “I would like my profile published on the Anchor Tutors website” box in your profile. We may share your profile with prospective clients, including for jobs that you have applied for or for jobs that you have expressed an interest in.
Other than sharing information with our clients on the basis outlined above, we will keep your personal information confidential within Anchor Tutors and not pass it on to any third parties unless outlined in this document or required by law.
ACCESSING THIRD-PARTY ACCOUNTS
We use several trusted third-party applications to help improve and deliver our service. These allow this website to access certain data from your account on the third-party service and perform actions with it. We only use third-party providers with at least an equivalent degree of confidentiality and data security as we maintain at Anchor Tutors, and Personal Data is only processed through these providers as is reasonably necessary in the provision of our service and this policy.
Managing contacts and sending messages
We use TutorCruncher as a tutor and client database to schedule lessons, manage payments, send communications, and store personal information provided by clients, students, and tutors, including payment details where they have been provided. Our use of your Personal Data through TutorCruncher is in accordance with this policy, except for limited circumstances covered in TutorCruncher’s policy.
Payment processing services enable us to process payments by credit card, bank transfer, direct debit, or other means. To ensure greater security, this application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the user, such as emails containing invoices or notifications concerning payments.
GoCardless is a payment service provided by GoCardless Ltd., which we use to process payments and direct debits. When you authorise GoCardless to make payments to us, it allows this application to connect with the user’s account on GoCardless.
Stripe is a payment service provided by Stripe Inc., which we use to process payments. When you authorise Stripe to make payments to us, it allows this application to connect with the User’s account on Stripe.
Google reCAPTCHA (Google Ireland Limited)
This type of service analyses the traffic of this website, potentially containing users’ Personal Data, with the purpose of filtering it from parts of traffic, messages, and content that are recognised as spam.
Google reCAPTCHA is a spam protection service provided by Google Ireland Limited.
WHERE WE STORE AND HOW WE PROTECT YOUR DATA
Data is processed at our operating offices and in any other places where the parties involved in the processing are located.
The information provided by you in our website’s contact form is sent as an email message and relayed via an email spam protection service to our mail server. The information is also stored securely in the database on our hosting server for backup and later reference.
We maintain administrative, technical, and physical safeguards to protect your Personal Data from accidental, unlawful, or unauthorised access, disclosure, modification, or destruction. We take all reasonable efforts to ensure a level of security appropriate to the risk of the processing of the data.
All contact forms are checked through an automated spam detection service: Google reCAPTCHA
We use SSL and full https to secure access to this website and prevent malicious attempts to access our database.
All software systems are password protected and any hard-copy documents are kept in locked cabinets. Access to your Personal Data is strictly limited to Anchor staff and tutors who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
HOW LONG WE KEEP THE INFORMATION
We retain Personal Data for the period needed to fulfil the purpose of its submission and as otherwise required for reference. We may retain Personal Data for a longer period where the User has given consent to such processing, as long as such consent is not withdrawn. We may also retain Personal Data for a longer period if required to do so under a legal obligation or upon order of an authority.
There is no definitive timeframe for this data retention; however, if you would like your information to be removed from our database, please contact us via our online form or on the details provided at the start of this document.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
Under data protection law, your rights include:
Your right to withdraw consent – where you have consented to the processing of your information, you are able to remove your consent at any time. You can do this by contacting us through our website or on the details provided at the start of this document.
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you as soon as possible and always within one month.
Please contact us if you wish to make a request relating to your data rights.
UPDATES TO OUR PRIVACY NOTICE
This Privacy Notice may be updated at any time without prior notice to you to reflect changes to our practices. If the change is significant, we will post a prominent notice at the top of the page, indicating the change and the date from which it was enacted. If the changes affect processing activities performed on the basis of the user’s consent, we will collect new consent from the user, where required.
OUR CONTACT INFORMATION
The company responsible for the collection and processing of Personal Data from this website is Anchor Tutors Ltd. If you have any questions or comments concerning this Privacy Notice, please contact us through our website or on the details provided at the start of this document.
HOW TO COMPLAIN
If you are unhappy with how we have used your data, please contact us on the details above. You can also contact the ICO at:
Information Commissioner’s Office
Helpline number: 0303 123 1113